Privacy Policy
Last updated: November 08, 20261. Data Controller
The controller of your personal data is the operator of the Boutouga service in Agadir, Morocco.
• Trade name: Boutouga Express
• Website: https://livreur-agadir.com/
• Email: [email protected]
• Phone: +212 682 268 310
• Country of activity: Kingdom of Morocco
2. Data We Collect
We collect only the data necessary to operate the application and process your orders:
a. Account data (optional): full name, phone number, email, password (encrypted), profile photo (optional).
b. Order data: pickup and delivery address, order type and details, optional photo, residence details (building, floor, house).
c. Location data (GPS): we request access to your location only when you tap "Locate my position" to precisely determine the delivery address. We never track your location in the background.
d. Chat data: text messages and images exchanged with the driver in the app.
e. Rating data: star rating and comment you give the driver after delivery.
3. How We Use Your Data
We use your data exclusively for:
• Creating your account and logging you in.
• Receiving your order and sending it to the appropriate driver.
• Precisely determining the delivery address (via GPS) to facilitate the driver's arrival.
• Enabling you to communicate with the driver via chat.
• Calculating driver ratings to ensure service quality.
• Protecting the app against fake orders and fraud.
• Responding to your inquiries and complaints via technical support.
4. Data Protection and Security
We take the security of your data very seriously:
• Password: encrypted with the bcrypt algorithm, no one (not even us) can see it.
• Communication: all data between the app and the server is encrypted via HTTPS.
• Images: profile and order photos are stored in secure folders on the server.
• No selling: we never sell your personal data to third parties and do not share it outside the scope necessary to fulfill your order.
5. Sharing Data with the Driver
To deliver your order, we share with the assigned driver only the following information:
• Your name (to verify your identity upon delivery).
• Your phone number (to contact you upon arrival).
• The delivery address (to reach you).
• Your order details (to know what to buy or bring).
We do not share your email or photo with the driver unless you do so yourself via chat.
6. Account and Data Deletion
You can permanently delete your account at any time via the "Delete Account" button in the "Settings" page of the app.
Upon deletion, your personal data (name, phone, email, photo) is immediately erased from the database.
We may retain past order data (without identity information) for accounting and legal purposes only.
If you face any deletion issue, contact us by email.
7. Data Retention Period
• Account data: retained as long as your account is active. Upon deletion, it is erased immediately.
• Order data: retained for a maximum of one year for accounting and dispute resolution purposes, then deleted or anonymized.
• Location data (GPS): retained only during order execution, then deleted or anonymized after delivery.
8. Your Rights
In accordance with Moroccan Law 09-08, you have the right to:
• Access: know what data we retain about you.
• Rectification: modify your name or email from the app.
• Deletion: permanently delete your account from the app.
• Withdrawal of consent: disable location permission or notifications from your phone settings at any time.
To exercise these rights, contact us at: [email protected]
9. Notifications
We use push notifications (FCM) to inform you of your order status (accepted, on the way, delivered) and new messages from the driver.
You can disable notifications from your phone settings, but this may prevent you from tracking your order status in real time.
10. Children's Privacy
The Boutouga app is intended for persons aged 18 and over.
We do not knowingly collect data from children. If we discover a child's account, we will delete it immediately.
11. Contact Us
For any question or request regarding your privacy, or to exercise your rights, contact us via:
• Email: [email protected]
• Phone / WhatsApp: +212 682 268 310
• Website: https://livreur-agadir.com/