Privacy Policy
Last updated: November 08, 20261. Data Controller
The controller of your personal data is the operator of the Boutouga Express website in Agadir, Morocco.
• Trade name: Boutouga Express
• Website: https://livreur-agadir.com/
• Email: [email protected]
• Phone / WhatsApp: +212 682 268 310
• Country of activity: Kingdom of Morocco
2. Data We Collect
We collect only the data necessary to process your delivery requests:
a. Order data (via WhatsApp or form): name, phone number, pickup address, delivery address, order details.
b. Technical data (via Google Analytics): IP address, browser type, pages visited, visit duration, approximate location. This data is anonymized.
3. How We Use Your Data
We use your data exclusively for:
• Processing and executing your delivery orders.
• Contacting you to confirm price, time, and delivery location.
• Improving your experience on the site (via Google Analytics).
• Responding to your inquiries and complaints via WhatsApp or phone.
4. Data Protection and Security
We take the security of your data seriously:
• Communication: all data between your browser and our site is encrypted via HTTPS.
• No selling: we never sell your personal data to third parties.
• No banking data is collected on the site (payment is in cash upon delivery).
5. Cookies & Google Analytics
The site uses Google Analytics (ID: G-W2PQF247MV) to measure audience and improve our services. This tool uses cookies to collect anonymized data.
You can refuse cookies via your browser settings or by installing the Google Analytics opt-out add-on. No personally identifiable data is transmitted to Google.
6. Your Rights (Access, Rectification, Deletion)
In accordance with Moroccan Law 09-08, you have the right to:
• Access: know what data we retain about you.
• Rectification: correct inaccurate data.
• Deletion: request deletion of your data (subject to legal obligations).
• Objection: refuse processing of your data for legitimate reasons.
To exercise these rights, contact us at: [email protected]
7. Data Retention Period
• Order data: retained for a maximum of one year for accounting and dispute resolution purposes, then deleted.
• Google Analytics data: retained for 14 months (default setting).
• WhatsApp messages: retained for as long as necessary to process your request.
8. Sharing Data with the Driver
To deliver your order, we share with the assigned driver only the following information:
• Your name (to verify your identity upon delivery).
• Your phone number (to contact you upon arrival).
• The delivery address (to reach you).
• Your order details (to know what to buy or bring).
9. Children's Privacy
The Boutouga Express website is intended for persons aged 18 and over. We do not knowingly collect data from children. If we discover that a child has provided us with data, we will delete it immediately.
10. Changes to This Policy
We reserve the right to modify this policy at any time. The "Last updated" date at the top of the page will be updated. We encourage you to review this page regularly.
11. Contact Us
For any question or request regarding your privacy, or to exercise your rights, contact us via:
• Email: [email protected]
• Phone / WhatsApp: +212 682 268 310
• Website: https://livreur-agadir.com/