Terms of Use
Last updated: November 08, 2026These Terms of Use govern the use of livreur-agadir.com and the delivery services provided by Boutouga Express. By placing an order, you fully accept these terms.
1. Service Description
Boutouga Express offers a courier and purchase-on-behalf service in Agadir and its surroundings (meal delivery, pharmacy, groceries, packages, documents). The service is available 24/7.
2. Ordering and Confirmation
All orders are placed via WhatsApp or phone. The price and delivery time are confirmed by us before the driver departs. Your validation (by written message) constitutes acceptance of the price and these terms.
3. Pricing and Payment
Prices displayed on the site are indicative and may vary depending on distance, weight, and availability. The exact price is confirmed before the trip.
Payment is made in cash upon delivery. The driver advances the purchase amount, and you reimburse the total (purchases + delivery fee) upon receipt. No banking data is requested on the site.
4. Client Obligations
By placing an order, you agree to:
a. Provide accurate and complete information (name, valid phone number, precise address).
b. Be reachable by phone or WhatsApp throughout the delivery.
c. Be present at the specified address to receive the order.
d. Pay the agreed amount upon delivery.
5. Fraudulent Orders and Cancellations
Boutouga Express reserves the right to refuse or cancel any order in case of:
• False or inaccurate information (invalid phone number, wrong address).
• Repeated non-response after order confirmation.
• Suspicious behavior or attempted fraud.
• Insults, threats, or disrespect towards the driver.
Any order cancelled after the driver has departed for any of these reasons may result in billing for travel costs incurred.
6. Behavior and Respect for the Driver
The driver is a professional executing your request. Any disrespectful behavior (insults, threats, aggression) will result in:
• Immediate cancellation of the current order.
• Permanent blocking of your phone number.
• Reporting to the competent authorities in case of serious threats.
7. Liability of Boutouga Express
We undertake to execute the delivery as quickly as possible and to hand over the package in good condition.
Our liability is limited to the following cases:
• Loss of the package: reimbursement of the declared value or the delivery fee.
• Damage to the package: reimbursement of the declared value.
We are not responsible for delays caused by circumstances beyond our control (weather, traffic, strikes, accidents).
8. Right of Refusal
Boutouga Express reserves the right to refuse any order that does not comply with these terms, without having to provide justification.
9. Intellectual Property
All site content (texts, images, logos, design) is the exclusive property of Boutouga Express. Any reproduction or use without written authorization is prohibited.
10. Applicable Law and Disputes
These terms are governed by Moroccan law. In case of dispute, an amicable solution will be sought first. Otherwise, the courts of Agadir shall have sole jurisdiction.
11. Changes to Terms
We reserve the right to modify these terms at any time. The version in force is the one published on this page. We invite you to consult it regularly.
12. Contact
For any questions regarding these terms:
• Email: [email protected]
• Phone / WhatsApp: +212 682 268 310
• Website: https://livreur-agadir.com/